Refund policy

No return or exchange on all product

If you found any defects or damages, please contact us for exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at info@moleculethailand.com. Please note that returns will need to be sent to the following address: 222/3-5 Baiyok Sky Tower B floor, Soi Ratchaprarop 3, Ratchaprarop Road, Ratchathewi, Bangkok 10400 Thailand

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at info@moleculethailand.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.